Motivated and self-driven professional with more than 15 years in customer service's business. Over two years of success in managing translation of legal documents services in a legal office. Conversant in both English and Spanish languages. Ability to compute sentences spoken in one language and explain them in the other. Experience for over 7 years for one of the most known online travel agency handling service and sales for our customers, which provided with full skills on how to manage stressful situations and the ability to build relationships and educate customers, resulting in customer satisfaction, retention and increased sales. Achieved customer service and quality goals, positively impacting business performance. Recruited, coached and managed staff, B2B and B2C experience.