If you're looking for a strong asset to bring on, invite me to your job! I have 17+ years overall experience in the BPO Industry where I gained extensive knowledge in Customer Service and Technical Support. 8 years experience as a Program Manager in different industries such as Electronics, Window and Door Manufacturing, Telecommunications, and Consumer Electronics and Home Appliances. I started my career as a Customer Care Advocate and worked my way up as an Escalation Agent, Quality Assurance Analyst, a Team Leader until I became a Program Manager. Knowing how each position is critical to achieving a goal helps me focus on developing methods that drive performance. I am adept and experienced in starting pioneer accounts. 2 of the 4 programs I handled are Fortune 500 companies. I am skilled in doing interviews, hiring, and retaining top talent for the account and developing and training agents who later became Shift Managers, Team Leaders, Trainers, QA's and Subject Matter Experts for my program and the company. It’s been 2 years now since I decided to do freelancing and I have found that the skills I’ve acquired thru the years helped me be an asset and a strong candidate to your project. I look forward to working with you!