👋 Hi, I’m Ian - Customer Support Specialist | SaaS | High Ticket E-Commerce | Field Service Management expert.
I genuinely love helping people - and after 9 years of doing it professionally, I'd like to think I've gotten pretty good at it!
When a customer reaches out frustrated or stuck, turning that around is honestly one of the most satisfying parts of the job. Whether it's a high-ticket order gone wrong, a software setup headache, or a time-sensitive field service issue - I'm the person who picks it up, sorts it out, and makes sure the customer feels taken care of.
What I bring to the table:
- 9 years of full-cycle customer support across phone, live chat, online messaging
- 3 years supporting Shopify stores and high-ticket e-commerce brands — from tricky order issues to keeping customers coming back
- 5 years of hands-on ServiceM8 experience, including time as an official ServiceM8 Support staff member
- Fluent across Zendesk, Intercom, Freshdesk, HubSpot, Aircall, Jira, Slack, Notion, Zapier
If you're looking for someone who hits the ground running, keeps customers happy, and makes your support operation a little easier to manage — I'd love to work with you!