I am a seasoned Customer Experience Specialist and Digital Marketing Professional with over 6 years of proven success across banking, tech startups, and service-based industries. I help businesses build lasting relationships with their customers while amplifying their digital presence to drive measurable results.
Customer Support Services I Offer:
Managing and resolving high volumes of customer inquiries across online chat and phone support
First-contact resolution (85%+), reducing average response time by up to 30%
Analyzing customer feedback and implementing service improvements that increase satisfaction and retention
Leading customer service teams, training staff, and building SOPs for efficient service delivery
Digital Marketing Services I Offer:
Creating and executing targeted content strategies that increase engagement and drive conversions
Managing Pinterest and other social media platforms to expand brand reach and visibility
Conducting A/B testing and campaign analytics to improve ROI
Collaborating with cross-functional teams (sales, technical, design) to align marketing with business goals
Tools & Platforms:
CRM tools, Google Workspace, Excel, Zendesk, and other helpdesk platforms
Social Media platforms (Pinterest, Facebook, Instagram)
Marketing automation tools (Mailchimp, Acadium)
I bring a strategic, data-driven, and customer-focused mindset to every project. Whether you're a growing business looking to elevate your customer service, or a brand in need of impactful digital marketing—I'm here to deliver professional, timely, and scalable results.
Let’s grow your brand while keeping your customers happy.