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Administrative & Secretarial Customer Service & Account Management

Customer Experience Specialist

$10/hr Starting at $50

My Core Services Include:

1. Administrative & Executive Support

  • Schedule Management

  • Project Coordination and Client Follow-ups 


  • Preparing Professional 

    Reports and Presentations 


  • Client Onboarding and Communication

2. Customer Support & Experience

  • Managing customer inquiries live chat, and other support platforms.

  • Providing fast and 

    accurate support to ensure high customer satisfaction.


  • Guiding users and resolving their issues effectively and empathetically.


  • Proficient with modern ticketing and CRM systems like Zendesk and MessageBird.

3. Sales & Account Management Support

  • Assisting with the full sales cycle, from 

    prospecting to pitching.


  • Managing and nurturing 

    B2B client relationships for long-term retention.


  • Providing 

    tailored solutions to meet specific client needs.


4. Data Management & Reporting

  • Accurate and efficient data entry and processing.

  • Data cleaning and organization to ensure data integrity.

  • Basic data analysis and reporting using tools like 

    SQL and Python (Panda)

About

$10/hr Ongoing

Download Resume

My Core Services Include:

1. Administrative & Executive Support

  • Schedule Management

  • Project Coordination and Client Follow-ups 


  • Preparing Professional 

    Reports and Presentations 


  • Client Onboarding and Communication

2. Customer Support & Experience

  • Managing customer inquiries live chat, and other support platforms.

  • Providing fast and 

    accurate support to ensure high customer satisfaction.


  • Guiding users and resolving their issues effectively and empathetically.


  • Proficient with modern ticketing and CRM systems like Zendesk and MessageBird.

3. Sales & Account Management Support

  • Assisting with the full sales cycle, from 

    prospecting to pitching.


  • Managing and nurturing 

    B2B client relationships for long-term retention.


  • Providing 

    tailored solutions to meet specific client needs.


4. Data Management & Reporting

  • Accurate and efficient data entry and processing.

  • Data cleaning and organization to ensure data integrity.

  • Basic data analysis and reporting using tools like 

    SQL and Python (Panda)

Skills & Expertise

Account ManagementClient AdministrationClient AssessmentClient ContactClient OrientationCustomer ServiceFreshdeskSalesforceZendesk

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