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Administrative & Secretarial Customer Service & Account Management

Customer Operations & Management

$35/hr Starting at $2K

I help teams stay on top of customer operations by organizing workflows, following issues and ensuring nothing slips through.

  • Work on customer issues / tickets across tools (Excel, CRM, Slack)

  • Create simple workflows for handling reviews or complaints

  • Coordinate between support, marketing and ops teams

  • Set up workflows, SLAs and follow-ups

About

$35/hr Ongoing

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I help teams stay on top of customer operations by organizing workflows, following issues and ensuring nothing slips through.

  • Work on customer issues / tickets across tools (Excel, CRM, Slack)

  • Create simple workflows for handling reviews or complaints

  • Coordinate between support, marketing and ops teams

  • Set up workflows, SLAs and follow-ups

Skills & Expertise

Client AdministrationClient AssessmentClient ContactClient Issue ResolutionClient OrientationCorrespondence ManagementCRMCustomer ServiceFreshdeskHelp DeskManagementMicrosoft ExcelOperations ManagementTelephone SupportTicketing SoftwareWorkflow ManagementZendesk

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