💼 Service Description: Customer Support Specialist (4+ Years at Capgemini)
With over 4 years of professional experience as a Customer Service Associate at Capgemini, I bring a proven track record of delivering high-quality customer support to global clients across industries including e-commerce, finance, technology, and retail.
I specialize in live chat support, ticket resolution, and real-time customer communication, using a range of industry-standard platforms and CRM tools. I am dedicated to helping businesses maintain exceptional customer satisfaction, enhance loyalty, and improve their overall customer experience strategy.
🛠️ Services I Offer:
✔️ Live Chat & Messaging SupportFast, friendly, and real-time support for customers, reducing wait times and increasing satisfaction.
✔️ Ticket-Based & Helpdesk SupportEfficient handling of support queries using systems like Zendesk, Freshdesk, and Salesforce.
✔️ Customer Complaint ResolutionSkilled in de-escalation and empathetic communication, turning negative experiences into positive outcomes.
✔️ Order & Billing SupportAssisting customers with orders, invoices, subscriptions, and payment inquiries.
✔️ CRM & Support Tools ExpertiseProficient in Salesforce Service Cloud, HubSpot, LiveChat, Gorgias, and more.
✔️ Knowledge Base & FAQ UpdatingHelping businesses document common queries and build self-service support resources.
✔️ Support Metrics MonitoringTracking CSAT, FCR (First Contact Resolution), and Response SLAs to ensure quality performance.
🧩 Skills-Based Keywords:
Customer Support
Live Chat & Ticketing
CRM Tools (Zendesk, Salesforce, HubSpot)
Problem-Solving
Empathetic Communication
Technical Support
Order & Billing Assistance
Conflict Resolution
CSAT & Feedback Handling
Workflow Optimization
🌟 What Sets Me Apart:
✅ 4 Years of Corporate Experience at Capgemini—handling global clients, high ticket volumes, and tight SLAs.✅ CSAT Above 95%—I consistently exceed customer satisfaction benchmarks through fast, courteous, and solution-focused service.✅ Adaptable & Tech-Savvy—Quick to learn new tools and client workflows, with a strong grasp of digital platforms.✅ Professional Yet Personable—I maintain a human touch in every interaction, ensuring customers feel heard and valued.✅ Process-Oriented—Able to identify inefficiencies and suggest improvements in support operations.
Whether you're a startup looking for your first support rep or an established business needing reliable freelance assistance, I can plug into your system and deliver results from day one.
Let’s create great customer experiences—one conversation at a time.