Your trusted freelance support partner—committed to prompt, professional, and people-first service that builds loyalty, trust, and lasting client relationships.

Customer Service Associate (4+ Years at Capgemini)
Hi! I’m a professional and people-first Customer Service Associate with 4 years of full-time experience at Capgemini, where I served global clients and handled everything from live chat support to high-volume ticketing systems.

My journey in customer support began not just as a job but as a passion for helping people. I’ve always believed that great service is not about ticking boxes—it’s about listening, solving problems, and building trust. That’s what I brought to every conversation in my time at Capgemini, and now I’m bringing that same dedication to my freelancing career.

🧑‍💻 What I Bring to the Table:
At Capgemini, I worked across several B2B and B2C support campaigns. Whether it was helping a frustrated customer find a solution or assisting a team with escalations, I was often the first point of contact—and made sure I was also the most helpful.

Key skills and tools I mastered:

💬 Live Chat and Ticket Support

🧰 CRM tools like Zendesk, Salesforce, Freshdesk, and HubSpot

📊 Customer satisfaction (CSAT) monitoring and reporting

🧠 Soft skills: empathy, problem-solving, and adaptability

📁 Documenting FAQs and improving knowledge bases for internal use

I consistently maintained a CSAT score of 95%+, managed high-priority escalations, and helped train new team members. I even contributed to a pilot project that introduced AI chatbot workflows to streamline support—something that sparked my growing interest in tech and automation.

💡 Values That Guide My Work:
I believe in:

Clear and respectful communication

Consistency over flashiness

Listening to understand, not just to reply

Whether working with a startup founder or an established business, I prioritize relationship-building. Clients have described me as reliable, proactive, and calm under pressure—even on Monday mornings!

🎯 Why I Love What I Do:
I enjoy helping others—it’s that simple. Solving real problems, making someone’s day easier, and turning a poor experience into a positive one is deeply satisfying. I love finding smarter ways to work and constantly improving my own systems to deliver better service.

🧘‍♂️ A Little About Me:
When I’m not working, I’m probably:

📚 Reading about psychology or personal growth

🛠 Exploring new tools in customer support and automation

📝 Journaling and reflecting (it helps me stay mindful and sharp)

🚀 Ready to Help Your Business Grow:
Now as a freelancer, I’m here to support your business with the same professionalism, empathy, and efficiency I brought to Capgemini. If you're looking for someone who treats your customers like humans—not tickets, let’s work together.

Let’s build something great—one conversation at a time.

Work Terms

📌 Work Terms
🕒 Hours of Operation
I offer flexible availability to support clients across different time zones, including the U.S., U.K., and Asia.

Standard hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

Extended support or urgent shifts can be arranged based on project needs.

I’m comfortable adjusting my schedule to align with your peak business hours and can also provide weekend support with prior agreement.

💳 Payment Terms

Open to both hourly and fixed-rate projects.

For ongoing or long-term collaborations, I prefer weekly or bi-weekly billing cycles.

Transparent and dependable: I ensure on-time delivery, consistent quality, and detailed work logs when needed.

All projects are managed with professionalism, accountability, and a commitment to mutual trust.

💬 Communication Style
I believe in clear, respectful, and responsive communication. My typical response time is between 2–6 hours, depending on your location and time zone.

I’m comfortable using:

Project management tools (Trello, Asana, ClickUp)

Messaging platforms (Slack, Skype, Teams, Zoom)

Built-in communication systems within freelancing platforms

I keep clients updated proactively and ensure all tasks and concerns are addressed efficiently, without the need for micromanagement.