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Customer Service Associate

$5/hr Starting at $25

  • Answer incoming calls and emails in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Address customer complaints in a compassionate and patient manner.
  • Redirect customers to appropriate teams and/or departments as needed.
  • Help sales team generate leads, identify potential leads and forward to sales reps.
  • Check voicemail inboxes and return calls in a timely manner.
  • Develop professional relationships with ongoing customers through excellent customer service.
  • Follow-up with callers on complaint and/or question resolution status.
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
  • Follow company communication procedures, policies, and guidelines at all times.
  • Perform each duty above with our customers’ satisfaction as the number one priority.

About

$5/hr Ongoing

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  • Answer incoming calls and emails in an efficient manner.
  • Identify customer questions, concerns, and overall needs.
  • Provide accurate answers and solutions to customer queries.
  • Address customer complaints in a compassionate and patient manner.
  • Redirect customers to appropriate teams and/or departments as needed.
  • Help sales team generate leads, identify potential leads and forward to sales reps.
  • Check voicemail inboxes and return calls in a timely manner.
  • Develop professional relationships with ongoing customers through excellent customer service.
  • Follow-up with callers on complaint and/or question resolution status.
  • Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction.
  • Meet or exceed call quotas and sales assist quotas, both personally and as a team unit.
  • Follow company communication procedures, policies, and guidelines at all times.
  • Perform each duty above with our customers’ satisfaction as the number one priority.

Skills & Expertise

Communication SkillsCompany ProfileCustomer ServiceEmail Chat SupportMarket Research AnalysisPhone SupportRelationship ManagementSalesTeam ManagementTechnical Support

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