I have worked in customer service for more than 9 years, developing a reputation for problem-solving, superior customer relations skills and thriving in a fast-paced environment. I’d like to combine my customer service experience and my computer expertise to work in the exciting field of E-commerce. As an Email Support Specialist, I have used CRM systems such as Zendesk, Groove, Reply Manager. Tasks include but not limited resolving customers issues by answering emails and chat, Order processing, track orders, process exchange, refund, returns, search for additional suppliers in case of out of stock item. Prior to being a freelancer, I was a Senior Technical support agent with DELL Computers. Fixing hardware, and software issues.