+ Delivering impeccable phone, email and chat support with outstanding etiquette, vocabulary and grammar, both in English and Spanish (Cisco, Outlook, Lotus Notes, Livechat) + Great interpersonal skills and proactive attitude, always focused on solutions. + Efficient Data Entry using offline and online software (MS Office, Zendesk). + Excellent Digital Marketing skills (content research and development, creative writing, use of CMS) + Social Media Management and Community Management skills (ORM / SEO). + QA executive with experience supervising teams up to 6/7 members. + Graphic Design (Photoshop, CorelDraw, Illustrator), and general consulting within graphic design and Internet marketing. + Audio and Video editing using Adobe software. + Excellent time management and work organization, prioritizing tasks in order to deliver expected results in a timely manner. + Great level of communication and availability to clients / employers, still being capable of a very independent work dynamic.