I provide professional, end-to-end customer support designed for businesses that prioritize quality, brand reputation, and high retention. Having been trained in the "Customer Obsession" culture at Amazon and managed complex project coordination at Trigent Software, I bring a sophisticated approach to every interaction.
What I offer:
- Multichannel Support: Expert handling of inbound and outbound voice calls, live chat, and written ticket management.
- US Market Specialization: I possess a clear, professional accent and am fully available for EST, CST, and PST business hours.
- Technical Troubleshooting: I don't just follow a script; I diagnose issues, resolve technical discrepancies, and document them accurately in your CRM.
- Persuasive Communication: Skilled in rapport building and objection handling. I turn frustrated callers into brand advocates through empathy and logical problem-solving.
- Operational Excellence: Expert in CRM tools (H3, AC3, Fountain), ATS platforms, and remote collaboration tools like Chime and Microsoft Teams.
My Commitment to You:I am not just an "extra hand"; I am a reliable professional who understands that every interaction is an opportunity to grow your business. My goal is to maintain 100% quality scores while reducing your response times and increasing customer satisfaction.