Customer Service / Customer Support

I am a results-oriented Customer Service Professional with over two years of experience supporting global giants like Amazon and Trigent Software. I specialize in providing high-quality support for international clients, particularly within the US and UK markets.

My expertise lies in handling high-volume inbound and outbound interactions across voice, live chat, and electronic support channels. Having thrived in the fast-paced culture of Amazon, I bring a level of professionalism and technical proficiency that ensures high CSAT scores.

Why hire me?

Global Standards: Trained to maintain 100% quality and compliance.

US Shift Expert: Extensive experience working US Business Hours with a clear accent.

Problem Solver: Proven ability to resolve complex issues and handle objections.

Work Terms

Hours of operation: I am fully available to support US Business Hours (EST/CST/PST) and am comfortable working late-night or graveyard shifts to ensure seamless coverage for international clients. I am available for 40+ hours per week and can adjust my schedule to meet specific project deadlines or seasonal peaks.

Preferred communication style: I believe in proactive communication to ensure project success. My preferred tools include Microsoft Teams,Google Meet and Zoom for sync-up calls. I provide daily or weekly status reports via email or Guru Messenger to keep you updated on progress, performance metrics, and any customer feedback.

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