Telecommuting customer service professional with over 20 years client interface experience with in-depth knowledge of sales. Managed major accounts for and worked with companies such as M&M Mars, Hershey, Carnation, Nestle, Caterpillar and Pitt-Des Moines Steel. Self-motivated and versatile. Dedicated to customer satisfaction and client retention.
* Customer service and telemarketing skills
* Inside sales
* Data Entry
* Above average computer and internet skills
* Microsoft Excel and Word
* Outlook mail & calendar
* Multitasking ability
* Creative problem solving
* Good communicator
* Successfully handled incoming sales and customer service calls while assisting one or more additional clients on LivePerson Chat system, resulting in an increase in new sales that may have been lost if the call or chat was left to hold too long.
* Handled outgoing calls to clients while utilizing spreadsheet, company website and Zoho or Sales Force CRM system simultaneously to retrieve and update account details.
* Excellent promotion history.
* Always willing to learn. Being versatile is beneficial as it results in customer issues being resolved in one phone call by one agent.
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