Thank you for taking the time to review my profile and work qualifications. I have over 7 years experience in Customer Service and Sales. I have a professional and positive phone manner, I can provide email support, ticket and phone support and I firmly believe in fully comprehending customers needs in order to achieve customer satisfaction. Throughout my years of experience I have developed excellent skills in turning negative situations into positive ones, showing empathy and understanding, patience, calmness and have great time management and a positive attitude. I also provide a wide range of Administrative Services including data entry, transcription, internet research, email support and social media marketing. I have good knowledge in Microsoft Word, Excel, Google Docs, Google Calender, Google Spreadsheet and Desktop. I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services There are a lot of other skills I have. I'm goal oriented, fast learner and motivated to do everything between the deadlines and, of course with 100% accuracy. Best regards, Ani