Banner Image

All Services

Business & Finance

Customer Service Management Services

$25/hr Starting at $25

I help Small Business Owners and Solopreneurs create, streamline and maintain a WOW Customer Experience through quality customer service. This service is solely focused on meeting and exceeding your customer's unique needs. I'll focus on your buyer's journey and make certain that your audience feels informed and held throughout the experience. Other areas of focus will be with customer retention, which ultimately begins before the sale and continues throughout the entire customer experience. Other duties include client issue resolution, customer advocacy, direct customer service and support, dispute resoultion, helpdesk management, order processing, returns processing, customer issue resolution and more.

About

$25/hr Ongoing

Download Resume

I help Small Business Owners and Solopreneurs create, streamline and maintain a WOW Customer Experience through quality customer service. This service is solely focused on meeting and exceeding your customer's unique needs. I'll focus on your buyer's journey and make certain that your audience feels informed and held throughout the experience. Other areas of focus will be with customer retention, which ultimately begins before the sale and continues throughout the entire customer experience. Other duties include client issue resolution, customer advocacy, direct customer service and support, dispute resoultion, helpdesk management, order processing, returns processing, customer issue resolution and more.

Skills & Expertise

AnalyticsBusiness Process ImprovementBusiness Process ManagementClient Issue ResolutionCRMCustomer AdvocacyCustomer EducationCustomer ResearchCustomer RetentionCustomer ServiceCustomer SupportDispute ResolutionHelp DeskHelpdeskMetricsOrder EntryOrder ManagementOrder ProcessingReportingTeam Management

4 Reviews

  • Dylan Raymond

    Dylan Raymond says,

    Staci does good work as long as you are in alignment have to be clear about expectation and deliverables. Communication went from good to average to below average in response to telephone call, text or email. Timeliness of work delayed. Have not heard from Contractor last emailed sent from her April 13, 2013. Today is May 13, 2016. No response to text I sent April 16, May 6, May 8, May 12 or emails sent Apr 16, Apr 25, Apr 29. I tried to resolve offline and not successful. My websites are offline as well dylaneraymond.com and deploy2employ I am a small disabled veteran own business and cant afford to pay for these services and recreation of content over again.

    for Detailed oriented/ skilled multi tasker? on May 13, 2016

  • Dylan Raymond

    Dylan Raymond says,

    Delivery of product was delayed at times. Creative hard worker forward thinker. Communication was a little slow.

    for Detailed oriented/ skilled multi tasker? on May 13, 2016

  • Dylan Raymond

    Dylan Raymond says,

    Very creative, forward thinker. You have to be clear with expectations which delayed delivery of the product. We worked through the issue.

    for Detailed oriented/ skilled multi tasker? on May 13, 2016

  • Dylan Raymond

    Dylan Raymond says,

    The work delivered up to this point is great, I am pleased. Very creative forward thinker

    for Detailed oriented/ skilled multi tasker? on May 13, 2016