Driven and committed professional with over 8 years experience in Leadership and Managerial roles on a local and regional level in Customer Service and Sales Operations environment with vast experience in the following: Help Desk/Ticket Support Live Chat Support Email Support Inbound Phone Support Back Office Proven skills in supervising and directing Operations Staff in Sales, Telecommunications and Consumer Services Industries. Experienced in Staff development and motivation; created and implemented goal oriented Action Plans to optimize processes and solutions of operational opportunities; developed and drove innovative practices that minimized compliance and operational risks. Fluent in English and Spanish.