My name is Bukola Dairo, a professional customer service manager and Virtual assistant with English as my native language. I have worked for 4+ years as a remote Support Agent with an outstanding communication, relationship-building and influencing skills, building customer relationships which inspire easy communication and loyalty. I have worked for an E-commerce business (Maximo Leather), non formal educational platforms (MWR Life, MasterClass) Software app companies. Where I fulfilled orders via CJ, Oberlo, Sumai, made refunds, made adjustments using Shopify, also responded to tickets and calls using Zendesk, Help desk, Live chat, intercom. Facebook and Instagram moderation, handling chargebacks on Stripe and Shopify, Handling cases on different payment platforms. I work well in a team and also independently. I help customers choose the right product and/or service for their requirements, Solves clients problems, Provide technical help, deal with questions efficiently, effectively and input data. I make sure to give customers the correct advice and maintain a friendly manner when handling complaints.