Passionate Customer Support Team Manager, with 6+ years of experience, seeking to learn new skills to continue to improve productivity and elevate customer service experience among work centers. My Team was able to accomplish over 98% Customer Satisfaction in both LOBs, chat and email, at OneLink Nicaragua, helping to position our campaing among the best across the business. Skilled in continuos improvement. Help to develop new chat workflow to cut Chat Average Handle Time. Also capable to solve conflicts in a peaceful manner, patient, with good interpersonal skills. Used to work under pressure. I own the skill to develop myself and others in a fast pace.