I have previously worked for Foxtel, an Australian TV and broadband provider, for almost 2 years with experience in billing and disputes, debt collections, and technical support via SMS, chat, and voice platforms. My tasks included handling an average of 70 messages per day and occasional outbound calls for elderly customers who are not adept in using the non-voice platform. As for my key performance indicators, I am consistently in the monthly top 3 performers and my customer satisfaction score is always above 90%.