As a multilingual customer service and operations professional with over 15 years of experience across Lebanon, Hong Kong, and the USA, I specialize in delivering high-impact support that drives satisfaction and loyalty. I’ve worked across B2B and B2C channels, managing complex customer interactions with empathy, precision, and professionalism.
In my current remote role at Gabriel & Co., New York, I support global clientele by handling orders, quotations, and returns, while offering tailored product recommendations that enhance the customer experience and boost sales. I collaborate cross-functionally with sales, logistics, and product teams to ensure smooth operations and timely resolutions.
My technical proficiency includes BC NAV, Amazon Connect, Microsoft 365, and QuickBooks SME—tools I use to streamline workflows and maintain service excellence. I also train new associates, sharing best practices and fostering a culture of continuous improvement.
Fluent in English, Armenian, and Arabic, I adapt seamlessly to multicultural environments and communicate effectively across borders. Whether representing a brand at trade fairs or managing daily operations, I bring strategic thinking, adaptability, and a commitment to delivering value at every touchpoint.
Employers can count on me to build trust, optimize processes, and contribute meaningfully to team success—especially in fast-paced, remote-first settings