Hello there, I have over 6 years of experience as a Sales and Customer Service Representative in various BPO companies, both inside and outside of Upwork. I can handle inbound and outbound phone calls, as well as email and chat support accounts. I constantly help E-commerce Businesses by providing high-quality customer support. I also manage international accounts from the United States to the United Kingdom. I've always been one of the top sellers and a high-volume producer during my work shift. I know how to upsell and cross-sell products, and I'm familiar with the terms from searching the internet for available information. I am very well familiar with the following tools: 

• Shopify • Richpanel • Icabbi • Zendesk • LiveChat • Tawk.to • Slack • Hubstaff • X-lite • Avaya • RTC • Five9 • Amazon Connect •Microsoft Word • Microsoft Excel •Microsoft PowerPoint • Spreadsheets. 

I work quickly and confidently because I love what I do. My skills can save you considerable time and energy. I can work any shifting schedule, even weekends and holidays. I'm confident that my exceptional oral and written communication skills matched with excellent customer service will make me an asset to your company.