Hi, I'm Maria and I am from Davao City, Philippines. I have worked in the BPO industry since 2014. I have solid experience as a customer service representative for inbound and outbound campaigns such as auto insurance, promotional deals, retention accounts, and b2b accounts. I gained confidence, skills, and knowledge to handle difficult, stressful, and complex situations. I am very persuasive and hard-working. I love to make customers feel special and I love to help customers with an enthusiastic and optimistic attitude.