Hi, my name is Maria Edelaine Duquilla Ramos. I have experience in customer service, previously working at LBOS Philippines under the TELCO account, supporting Lycamobile for prepaid and postpaid services. I handled inbound calls, assisted customers with account concerns, processed transactions, and resolved technical and billing issues. Recently, I am working at Alorica under a financial account of Ally Bank, where I assisted customers with banking inquiries, resolve account and transaction issues, and ensure a secure and positive customer experience. I also have experience working as an Administrative Officer I in the tourism sector. My role involved supporting tourism development programs and promotional activities, coordinating tourism-related projects and events, preparing and managing documents and reports, handling communications, and assisting with administrative and logistical requirements. This experience helped me develop strong organizational, customer service, communication, and coordination skills that are relevant to the travel and tourism industry.