Reliable Support. Genuine Care. Your Satisfaction Is My Priority.
Hi, I’m Maria Edelaine Duquilla Ramos, a dedicated Customer Service and Administrative professional with experience in BPO, customer support, and tourism administration. I previously worked with Lycamobile, where I assisted customers with account concerns, billing, transactions, and technical issues. I also gained experience supporting banking customers through the Ally Bank account at Alorica.
Before my BPO experience, I worked as an Administrative Officer I in the tourism sector, handling documentation, reports, coordination, communications, and tourism-related activities. These experiences helped me become organized, patient, adaptable, and confident in dealing with different types of customers and situations.
I value professionalism, honesty, reliability, empathy, and continuous learning. I believe that good customer service is not just about solving a problem but also making customers feel heard and valued.
Outside of work, I enjoy spending time with my family, supporting my children in their activities, and staying active. I am always open to learning new skills and taking on new challenges.
My goal is to provide reliable support, create positive customer experiences, and continuously grow both personally and professionally.
Work Terms
Hours of Operation
Monday–Friday: Flexible schedule
Available for: Full-time, part-time, and scheduled shifts
Time Zone: Philippine Standard Time (UTC+8)
Willing to adjust working hours to accommodate client/business needs.
Payment Terms
Flexible and open to discussing rates based on the role and responsibilities.
Weekly, biweekly, or monthly payment arrangements are acceptable.
Preferred payment method can be discussed and agreed upon with the client.
Preferred Communication Style
I prefer clear, professional, and respectful communication. I am comfortable communicating through email, chat, phone calls, and video conferencing. I value timely updates, active listening, and clear instructions to ensure tasks are completed accurately and efficiently.