I am a highly skilled and self-motivated Customer Service Representative with extensive experience in managing diverse customer issues, providing product and service information, and optimizing customer satisfaction. My expertise includes handling billing and collections support, responding to client inquiries, and performing minor troubleshooting for various services. I am adept at reviewing and updating customer accounts, handling retention calls for customers considering cancellation, and effectively upselling products and services to meet customer needs.
I possess strong communication, time management, and organizational skills, along with proficiency in email management and basic IT knowledge. I am capable of handling over 50 calls daily and have a proven track record of exceeding sales-per-hour goals, increasing company revenue, and effectively resolving customer problems. I am also proficient in various office applications and tools, including Word, Google Docs, Excel, Hubspot, Salesforce, Slack, VMware, Citrix, Zendesk, and Zoom. My experience also includes preparing and delivering lessons as an English tutor and moderating content on social media platforms.