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Skills

  • Troubleshooting
  • Account Management Customer Retention Upselli
  • Billing
  • Collections
  • Customer Service
  • Tutoring

Services

  • Customer Service Representative

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a highly skilled and self-motivated Customer Service Representative with extensive experience in managing diverse customer issues, providing product and service information, and optimizing customer...

    Account Management Customer Retention UpselliBillingCollectionsCustomer ServiceTroubleshooting

About

Dedicated Customer Service Professional Delivering Exceptional Support and Solutions.

I am Zosie Sweet Uy, a highly skilled and self-motivated Customer Service Representative with extensive experience in managing diverse customer issues and optimizing client satisfaction. My career spans various roles where I've consistently provided in-depth information regarding products and services, handled billing and collections support, and efficiently managed client inquiries. I am adept at reviewing, updating, and making changes to customer accounts, and I excel in handling retention calls for customers considering service cancellation.





One of my key strengths is my ability to upsell products and services, consistently exceeding sales-per-hour goals and increasing company revenue. I possess strong communication, time management, and organizational skills, along with proficiency in email management and basic IT knowledge. I'm also proficient in various office applications and tools, including Word, Google Docs, Excel, Hubspot, Salesforce, Slack, VMware, Citrix, Zendesk, and Zoom.




My experience also includes handling over 50 calls daily, effectively resolving customer problems to save a customer , and even transitioning into a Subject Matter Expert (SME) role where I helped and mentored new team members. Beyond customer service, I have experience as an On-Call English Tutor, preparing and delivering lessons for students , and as a Content Moderator, ensuring adherence to community guidelines on social media platforms. My diverse background showcases my adaptability and commitment to providing high-quality support in various professional settings.

Work Terms

Flexible hours available, typically [mention your preferred working hours, e.g., 9 AM - 5 PM Philippine Standard Time or EST], with adaptability for urgent needs.

Payment Terms: "Prefer payment per hour at $5/hour, with a minimum project budget of $25." (This aligns with the minimums you previously entered).

Preferred Communication Style: "Responsive and clear communication via email, Slack, Zoom calls, or any platform messaging. I aim to keep clients informed and provide timely updates.