- Setup communication tools such as Zoho, Zendesk and many others to fit the clients needs.
- Prepare weekly and monthly reports for clients based on tools that they use
- Enforce company policy and procedures. At the same time creating new ones to help improve the overall process of the company.
- Update contact form using zendesk or similar applications.
- Create response template / canned notes for the use of Customer Service.
- Create proper escalation procedures using kanban systems.
- Monitor and give feedback for QA purposes.
- Train new CS representatives and help them with the onboarding process.