Good Communication: The Backbone of an Online Business. I have a B.A. in English and MA in English Literature. I have experience as a Customer Service Representative namely Live Chat and Phone Support Representative, Kayako Customer Service Specialist. I'm interested in Help Desk/Ticket Support, Live Chat Support, Email Support, Inbound Phone Support, Outbound Phone Support. I can provide e-mail, ticket and phone support and I will do everything I can to delight your customers. I am also fluent in English, French and Arabic and I can provide French-English as well as Arabic-English translation.