Hello, I am very grateful for your interest in my application. Are you looking for a freelancer with a great sense of detail who always strives for excellence? Here are my experiences: - Responding to client requests on Zendesk/Freshdesk/Gorgias/Gmail or Reamaze in perfect English/French if necessary. - Constantly seek to improve the support systems currently in place - Communicate with senior management through regular team performance updates - View customer order information on Shopify - Assist in tracking customer packages - Make refunds in accordance with our refund policy - Order the reshipment of products to customers when necessary - Acting at all times positively towards both clients and other members of our remote team. - Animate your social networks with very good content with a high sense of commitment - Programming social media content with specific software and platforms - Respond to social media comments - Programming automatic responses - Define strategies to reach more people - Good mastery of Facebook Ads, Google Ads. - Website design - Natural referencing (SEO) - Copywriting -Image treatment (Photoshop) - And many others.... I may be the person you are looking for. I took an advanced customer satisfaction training course at the University of Oklahoma in the United States. My ability to make customers patient, put myself in their shoes and turn their anger into joy is very important to your business. I am also a highly motivated content writer, able to create innovative content to support growth initiatives across all communication platforms. I look forward to working with you. My professional life is influenced by two words: integrity and punctuality. These two words have always been my strength. I am a reliable, dedicated and hard-working person with a diverse background. All the projects I carry out for you will be completed with the highest quality. I am convinced that we will have a very good collaboration and that I will learn a lot from you. Do not hesitate to contact me, I am immediately available to collaborate with you.