During my previous role in a BPO industry for 6 years, I was responsible for inbound and outbound phone calls, email handling from existing and non existing customers as a part of the customer service department. I prioritized customer satisfaction and efficiently resolved any conflicts. I take pride in my work and strive to maintain a friendly and professional manner at all times. Tools I've used: - CRM - SALESFORCE - RIO - LIMELIGHT CRM - ZENDESK - REPLY MANAGER - NAPOLEON CAT - MANYCHAT - QUICKBOX FULFILLMENT