Customer Service Specialist – Ten Years Experience Tests Taken on Upwork (Odesk): 1) Upwork Readiness Test for Independent Contractors and Company Managers: 2) Customer Service Test: 3) Email Etiquette Certification: 4) Call Centre Skill Test: 5) U.S. English Basic Skills Test: 6) U.K. English Basic Skills Test: Good Day, I have ten years plus experience in customer service and telesales industry (International Bpo’s) while serving international clients. Areas of expertise: • Specialization in email writing, article writing, chat support, inbound and outbound calls to clients across the globe. • Worked with UK based ecommerce website for more than six years providing customer service for beauty products. • Reconciliation of payment methods/gateways basically related to ecommerce websites. • Perfection in handling cases like chargeback, disputes. Handled payment gateways related to Amex, Visa and MasterCard. . • Email quality analysis and business analysis. • Identifying and assessing a client’s critical needs. • Conducting regular Business Reviews of customers. • Identifying areas that need to be improved within the call centre and creating action plans for under-performing employees.. • Handled data entry projects.