My skills:
1. Able to entertain calls from customers, learn and address customers’ needs, complaints or other issues with products and services.
2. Respond efficiently and accurately to callers, explain possible solutions and ensure customers feel supported and valued.
3. Able to lead a team of Customer Service Executive.
4. Able to train people about products and services.
5. Able to prepare data and presentation.
6. Soft-spoken person.
7. Expert in Genesys CC Pulse system.