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Skills

  • Call Handling
  • Customer Service
  • Customer Support
  • Data Processing
  • Date Entry
  • Email Handling
  • Microsoft Office
  • Team Management

Services

  • Customer Service Specialist

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    My skills:  1. Able to entertain calls from customers, learn and address customers’ needs, complaints or other issues with products and services.  2. Respond efficiently and accurately to callers, explain...

    Call HandlingCustomer ServiceCustomer SupportData ProcessingDate Entry

About

Together We Strong!

Name : Zainul 'Abidin Zainuddin
Age : 27 Years Old
Working Experience in Customer Service : 5 Years
Highest Education : Bachelor of Business Administration (Hons) Human Resource Management (Degree)

Working Experience :
March 2021 till Present - Quality Assurance / Trainer Bank Simpanan Nasional
(Organize and facilitate training session for new recruit staff on products, services, standard operating procedures (SOP) and rules and regulations of bank industry. Conduct call monitoring for each staff every month. The result obtained is used to evaluate their current performance and improve their future performance. Keep update the latest news and info of company regarding products and services).

March 2019 till February 2021 - Team Leader
(Work closely with team members to provide outstanding service to our customers by answering questions, handling complaints and troubleshooting problems with our products and services. Responsible to create a positive experience for each caller).

August 2016 till February 2019 - Customer Service Executive
(Answer calls to learn about and address customers’ needs, complaints or other issues with products and services. Respond efficiently and accurately to callers, explain possible solutions and ensure customers feel supported and valued. Adhere to company policies and procedures).