I provide professional Customer Service Support with over 3 years of experience in a BPO healthcare environment, delivering accurate, empathetic, and reliable assistance through chat and phone channels.
My services include handling high-volume inbound inquiries, resolving customer concerns, managing escalations, and maintaining detailed documentation using CRM systems such as Salesforce and ticketing platforms. I work efficiently in fast-paced environments while meeting quality, compliance, and performance standards.
I am known for clear communication, strong attention to detail, and a customer-first approach that helps businesses maintain high satisfaction and retention rates. I adapt quickly to new systems, workflows, and policy updates to ensure consistent service quality.
Services Included:
• Chat and phone-based customer support
• Ticket handling and case documentation
• CRM updates and interaction
• Escalation handling and issue resolution
• Compliance-focused customer assistance
If you are looking for a dependable customer service professional who can support your customers with accuracy and empathy, this service is designed to meet your needs.