Customer Service Specialist | 3+ Years BPO Experience | High-Volume Chat & Phone Support | CRM & Escalation Handling | 95% Customer Satisfaction

I am a dedicated Customer Service Specialist with over 3 years of experience in a BPO healthcare environment, delivering accurate, empathetic, and professional support through chat and phone channels.

I specialize in handling high-volume inbound inquiries, resolving complex concerns, managing escalations, and maintaining clear documentation using CRM systems such as Salesforce and ticketing platforms. I consistently meet quality and compliance standards while maintaining a 95% customer satisfaction rate.

Known for strong communication skills and attention to detail, I remain calm and solution-focused in fast-paced environments. I adapt quickly to policy updates, system changes, and evolving workflows while maintaining service accuracy and efficiency.

I help businesses improve customer satisfaction by providing reliable support, timely issue resolution, and positive service experiences that strengthen customer trust and retention.

Work Terms

🔹 WORK TERMS

Availability: Open to full-time and part-time roles, available for 40+ hours per week
Schedule: Flexible working hours and willing to adjust to client time zones
Time Zone: GMT+8 (Philippines)

Support Channels: Chat, phone, and ticket-based customer support
Tools & Systems: CRM platforms (including Salesforce), ticketing systems, and collaboration tools commonly used in customer support environments

Payment Terms: Open to hourly or fixed-price arrangements through the Guru platform, based on agreed scope and milestones

Communication Style: Clear written updates, timely responses, and regular check-ins to ensure alignment and consistent progress

Work Style: Detail-oriented, responsive, process-driven, customer-first, and calm under pressure
Performance Focus: Accuracy, compliance, timely resolution, and high customer satisfaction

Equipment & Setup: Reliable laptop, stable high-speed internet connection, noise-canceling headset, and backup connectivity to ensure uninterrupted support

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