?Has 6 years of experience in a BPO industry ? Knowledgeable in MS Office ? Knowledgeable in using Google Docs, Drive, Calendar, etc. ? Done customer service, cold calling, appointment setting, surveys, and hard selling ? Personable and tactful; successful in building in instant rapport with a wide range of personalities ? Fast learner; detail oriented, good problem solver, and hard working both independently and with a team ? Excellent written and verbal communication skills ? High ethical standards, commitment to honesty, integrity, and the sensitive handling of confidential information.