I am a dependable, service-oriented, and smart-working fellow with over 6 years of practical experience in Customer relationships, Sales, and Project management.
I am highly driven, a fast learner, and extremely task-orientated with 100% commitment and dedication to everything I do. I have developed excellent customer service skills, emotional intelligence, and Interpersonal Relationship Skills.
I have quality phone etiquette, knowledge retention, and empathy. I can provide email support, ticket resolution, chat, and phone support with the resolve to achieve customer satisfaction and a quality experience.
In the course of working over the years, I have developed good listening capacity, good organizational skills, creative, problem-solving ability, courteous and friendly excellent skills, and customer management that has helped in turning negative situations into positive ones.
I also ensure an end-to-end resolution by showing empathy, understanding, patience, calmness along with having great time management and a positive attitude.
I am also very familiar with CRM tools such as Zendesk, Fresh Desk, and Salesforce managing more than 100 customers daily in Jumia Nigeria for six days a week.
I also have a handful of Administrative Services which include data entry, transcription, internet research, email support, and social media management with a good knowledge of Microsoft Word, Excel, Google Docs, Google Calendar, Google Spreadsheet, and Microsft.
My advantages:
- Highly organized, responsible, fast-paced, learn quick
- Excellent Research Skills
- Friendly, positive, great communication, and endless patience
- Love to help people, solve problems, the customer is always right, and make people smile
- Flexible hours, schedules, shifts, Calm and Speedy
I am readily available for new opportunities to render my unflinching support and commitment.