For more than 5 years working as a Freelancer I have established a solid relationship with my clients giving service beyond expectation, fulfilling projects within time frame and being flexible to my clients needs. My area of expertise includes; - Customer Service : team management, phone - email - chat - ticket support and Magento - Zendesk and SAP. - Human Resource ; working on my dissertation for Doctor in Human Resource whose area of specialty includes Hiring, Benefits and Work Compensation, and Employee Training and Development. - Virtual Assistant : maintenance of clients appointment calendar, appointment setting and research.