It has been 10 years since I started working in the Customer Service industry. From travel agent, CitiPhone/card officer to online gaming officer, I have managed to hone my communication skills in assisting U.S, Australian, Asian and British customers which helped me achieved the work experiences I had in the customer service field. I can provide creation, implementation, and management of company's quality control process and to ensure that a business only delivers quality service. I can also manage people and provide coaching opportunities for better agent performance. I also have a strong background in email, chat and phone support when I was still working as a Customer Service Representative to travel, credit card and online gaming accounts. I am open to learning new things and is always willing to learn. I am a keen observer and easily adapt to changes in order to produce only quality outputs and provide the best possible support to all customers.