I am a remote receptionist responsible for booking appointments, eg, eye appointments, dental, clinical etc. I am fluent in English and I also provide excellent customer service. I believe the most important rule in providing excellent customer service is to be friendly. Try to greet customers with a smile and always be courteous and respectful. Be proactive by paying attention to the customer’s needs and offering help or recommendations before they ask.Another factor in good customer service involves the timeliness of your responses. Customers appreciate a speedy response to their inquiries, especially when they have a time-sensitive request.