With over 5 years of experience in 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 and 𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐜𝐞, I have built a career around Delivering Responsive, Detail-Oriented Support to global clients across diverse industries. I specialize in handling high-volume inquiries, managing executive calendars and streamlining administrative workflows in remote, multicultural environments. My adaptability, tech-savviness and communication acumen have empowered me to drive efficiency and enhance service delivery across time zones and platforms.
𝐏𝐫𝐨𝐟𝐞𝐬𝐬𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐦𝐦𝐚𝐫𝐲
In my roles as a Virtual Assistant and Customer Service Representative, I have consistently supported executives, entrepreneurs, and e-commerce teams by scheduling 100+ appointments monthly, coordinating travel, resolving inquiries, and ensuring seamless virtual operations. I have developed and executed customer engagement strategies and complaint resolution frameworks that improved satisfaction scores and reduced response times. My experience spans live chat systems, CRM tools, cloud-based platforms, and cross-functional collaboration.