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Writing & Translation

Customer service

- Improve business efficiency - Improve customer experience - Prompt and reliable communication with staff - Efficient, worry-free process for emergency calls - Personal assistant duties, including meeting, greeting and attending to the needs of customers - Build a good rapport with all clients and resolve any complaints/issues quickly - To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible - Worked to ensure all individual and team targets were met - Maintained a friendly manner and calm, positive demeanour when handling complaints - Monitor and analyze the performance of the agencies through their activities - Make regular reports to Branches on their quality performance - Define action plans to ensure quality emprovement

About

$8/hr Ongoing

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- Improve business efficiency - Improve customer experience - Prompt and reliable communication with staff - Efficient, worry-free process for emergency calls - Personal assistant duties, including meeting, greeting and attending to the needs of customers - Build a good rapport with all clients and resolve any complaints/issues quickly - To assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible - Worked to ensure all individual and team targets were met - Maintained a friendly manner and calm, positive demeanour when handling complaints - Monitor and analyze the performance of the agencies through their activities - Make regular reports to Branches on their quality performance - Define action plans to ensure quality emprovement

Skills & Expertise

Administrative AssistantCustomer ServiceData Quality ControlPerformance EngineeringPersonal AssistantPhone SupportPlanningProcess DesignQuality Assurance (QA) And TestingReportsTeam Management

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