As a customer service, i can do tasks such as providing best explanation to resolve their the customer's concern regarding the service or product, expedite correction or make a customer follow up to ensure resolution, open the customer's account to record and update their account information, maintain accurate records of the customer, go the extra mile to achieve excellent customer satisfaction. Having worked as a Workforce reports analyst and Quality Assurance in a BPO, I can also do do tasks in data encoding and spreadsheet, transcribing audio, email management and appointment setting