• Have 3 years experience in customer service industry •Identify and assess customers’ needs to achieve satisfaction •Build sustainable relationships of trust through open and interactive communication •Provide accurate, valid and complete information by using the right methods/tools •Meet personal/customer service team sales targets and call handling quotas •Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution •Keep records of customer interactions, process customer accounts and file documents •Follow communication procedures, guidelines and policies •Take the extra mile to engage customers