Dedicated customer service and technical support professional with over 10 years of experience in the BPO industry supporting major U.S. telecommunications and technology companies, including Verizon, T-Mobile, and Asurion. Experienced in handling customer inquiries, troubleshooting technical issues, account management, billing concerns, sales, retention, and escalations. Skilled in delivering exceptional customer experiences, resolving complex problems efficiently, and building customer loyalty through effective communication and solution-oriented support. Proven ability to meet performance metrics while working in fast-paced, customer-focused environments