Head of Customer Success & Client Operations Leader with 10+ years of experience driving revenue growth, customer retention, and operational excellence across SaaS, fintech, ERP, and digital-marketing environments. A proven Go-To-Market (GTM) Manager skilled at translating business objectives into scalable success frameworks, aligning cross-functional teams, and optimizing client journeys from acquisition through renewal. I provide real-time support to clients from industries like ERP solution providers, IT, and cloud-based clientele by acting as the face of the company, coordinating with Functional Consultants, Business Analysts, Development Teams, Marketing Teams, and all relevant departments involved in project delivery.