I’m a Customer Support and Operations professional with over 15 years of experience handling customer interactions through phone, mail, and live chat, mainly in eCommerce and service-based businesses. I’ve worked my way up to a Customer Service Supervisor role, where I handled complex cases, escalations, and day-to-day support operations.
I’ve supported US-based brands, including a high-end eCommerce company, and I’m comfortable using tools such as Zendesk, Gorgias, Shopify, Salesforce, and Microsoft Office. My work has included order management, billing and refunds, scheduling, verification calls, documentation, and coordinating closely with operations or field teams.
What sets me apart is my professionalism, especially over the phone, my attention to detail, and my ability to stay calm and solution-focused even in challenging situations. I take ownership of tasks, communicate clearly, and genuinely enjoy helping customers while supporting business goals.
If you’re looking for someone reliable, experienced, and easy to work with, I’d be happy to help support your business.