Customer Service & Chat Support: Handling high-volume customer inquiries across multiple channels, providing clear communication, accurate order processing, and timely updates. Skilled in multitasking, problem-solving, and maintaining customer satisfaction metrics (CSAT, NPS).
Lead Generation & Appointment Setting: Qualifying leads, scheduling consultations, and documenting interactions in CRM systems with precision. Strong organizational skills and attention to detail ensure efficient workflow and data integrity.
Data Entry & Documentation: Accurate record management, CRM updates, and compliance with company policies. Proficient in maintaining structured data, ensuring reliability and efficiency.
Technical & Remote Support: Experienced with tools such as RingCentral, MojoCells, Five9, ReadyMode, and Grammarly. Tech-savvy, adaptable, and capable of troubleshooting customer concerns in real time.
Professional Communication: Fluent in English, audience-aware writing, and skilled in drafting professional, concise responses for technical inquiries and job applications.