I have over 6 years of enriched expertise in Operations Management, Customer Service and People Management majorly in Telecom Sector for US & British Customers . I am an effective communicator with strong analytical, team building, problem solving and organizational abilities . I beleive good customer service leads to customer satisfaction, and services must meet customer needs & wants . Customer expectations of good customer service also play a part in customer satisfaction . Also I beleive A positive public image will generate more sales by attracting new customers . My Skills Include : ? Customer/Phone Support/Chat/Email . ? Order Entry ? Data Entry ? Social Media (Facebook, Twitter, Linkedin, etc.) ? Quality Assurance ? Technical Support ? Good Knowledge of windows operating systems and Networking . ? Knowledge of Microsoft Office Objects ( Word , Excel , Outlook , Powerpoint ) .